Cancellation Policy

Effective Date: 14 June 2025

At Almarwah Mall, we aim to provide our customers with a smooth and transparent shopping experience. This Cancellation Policy outlines how you can cancel your orders and the terms that apply.

1. Marketplace Nature

1. Almarwah Mall is a multi-vendor marketplace connecting buyers with independent sellers.
2. Each vendor manages their own order processing, shipping, and cancellation rules.
3. This policy sets the general guidelines, but vendor-specific policies may also apply.

2. Order Cancellation by Customer

You may request to cancel an order if:

1. The order status is still "Processing" or "Pending" and has not been shipped.
2. The vendor has not yet confirmed or prepared the item for dispatch.

How to Cancel:

1. Go to My Orders in the app, select the order, and click Cancel Order.
2. Or email [email protected] with your order number and cancellation reason.

3. Orders That Cannot Be Cancelled

1. Orders that have already been shipped or dispatched.
2. Customized, personalized, or made-to-order products once production has started.
3. Digital goods or downloadable content once accessed.

4. Refund for Cancelled Orders

1. If your cancellation request is approved, the refund will be processed within 7–14 business days via your original payment method.
2. Some vendors may deduct a small processing fee if applicable.

5. Order Cancellation by Vendor

Vendors may cancel an order if:

1. The product is out of stock.
2. There is an issue with payment or order verification.
3. The order violates the vendor’s or marketplace’s terms.

In such cases, customers will be notified, and a full refund will be issued.

6. Contact Us

For any order cancellation queries, contact us:

Email: [email protected]