Privacy Policy

Effective Date: 14 June 2025

Welcome to Almarwah Mall (“we,” “our,” “us”). Your privacy matters to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our mobile application and services (the “Platform”).

By using Almarwah Mall, you agree to the practices described in this policy.

1. Information We Collect

a. Information You Provide:

1. Name, email address, phone number
2. Shipping and billing addresses
3. Payment information (processed securely via third-party providers)
4. Profile details, preferences, and wishlist items
5. Messages, reviews, and order history

b. Information Collected Automatically:

1. Device information (model, OS version, browser type)
2. IP address and approximate location
3. App usage data (pages viewed, actions taken)
4. Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

1. Create and manage your account
2. Process orders and facilitate payments
3. Provide customer support and order tracking
4. Improve app performance and user experience
5. Send important updates, offers, and notifications
6. Detect and prevent fraud, unauthorized use, or violations of our Terms

3. Sharing Your Information

We do not sell your personal information. We may share your information only with:

1. Vendors/Sellers: To fulfill your orders and provide services
2. Payment Processors: To complete transactions securely
3. Service Providers: For hosting, analytics, customer support, and marketing (as applicable)
4. Legal Authorities: If required by law or to protect rights and safety

4. Data Security

We use industry-standard encryption, secure servers, and access controls to protect your data from unauthorized access, alteration, or disclosure.

5. Data Retention

We retain your personal information only for as long as necessary to provide services, comply with legal obligations, or resolve disputes.

6. Data & Account Deletion

You have the right to request the deletion of your personal data and account at any time.

How to request deletion:

1. In-app: Go to Profile > Settings > Delete Account and follow the instructions.
2. Email: Send your request to [email protected] from your registered email address with the subject “Account Deletion Request”.

Upon receiving your request:

1. Your account will be permanently deleted within 7 business days.
2. All associated personal data will be removed from our systems, except for data we are legally required to retain (e.g., transaction records for tax compliance).

7. Children's Privacy

Our services are not intended for users under the age of 13 (or the applicable minimum age in your country). We do not knowingly collect personal data from children.

8. Your Rights

Depending on your location, you may have rights to:

1. Access, update, or delete your personal data
2. Object to or restrict processing
3. Withdraw consent at any time

To exercise these rights, contact us at [email protected].

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated “Effective Date”. Continued use of our services means you accept the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our practices, please contact:

Email: [email protected]